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Frequently Asked Questions

COVID-19 Precautions

As guests of View Hotels, we appreciate your loyalty and confidence in us as your travel partner. 

We are currently complying with all local regulations regarding vaccinations and restrictions.  

The Queensland Government Health regulations stipulate all guest over the age of 16 years old  must be fully vaccinated. On arrival, please provide valid vaccination certificate/s or valid exception/s for all persons staying in the room. 

We apologize if any of these actions are an inconvenience during your stay, however, we are determined to follow best practices for our guests and team members to keep everyone safe and healthy. 

Rooms and Common Areas 

Our housekeeping teams have remained extra vigilant when it comes to maintaining the cleanliness of our rooms and common areas. Frequently trafficked spaces are cleaned and sanitized every hour by our team. This includes all door handles, elevator buttons, and other items that are frequently touched. All guests will be required to fill out a health and travel questionnaire upon arrival to verify vaccination statuses.  

Conferences, Meetings, & Events 

View Hotels will continue to offer spaces for conferences, meetings, and events. We will operate in compliance with all social distancing measures to make sure our guests are safe and remain healthy. Our events teams will work with organizers to develop a comprehensive preparedness plan to host your event with all relevant measures in place. Some of the steps we have been taking: 

– Facemasks, sanitizer, and tissues readily available
– Wipes available for iPads, pens, and all other items that multiple guests may contact
– Hand sanitizer dispensers places in all high traffic areas including event spaces
– Close monitoring of guests and staff for contact tracing in the event of a confirmed case 

To learn more about how we are working with event organizers, please contact your hotel point of contact, or email us at [email protected] to get in touch. 


Parking is available on-site free of charge ($15 value) for those who book direct with us online. The entrance is located to the left of the entrance of the hotel. 

Check in / Check out times

Hotel check-in is at 3:00 PM daily, with check-out at 11:00 AM. If you require early check-in or a late check-out, please select the option while booking your stay. While we do try to accommodate all of our guests, early check-in / late checkout is subject to availability. 

Luggage Storage

We would be pleased to store your luggage free of charge during your stay at View Hotels.


We love our furry friends at View Hotels. Dogs are welcome at all of our properties for an added fee of $90/day. To ensure your pooch is greeted properly, please send the following information 24 hours in advance to [email protected]: 

— Name
— Breed
— Weight 


If you or your group require more than 10 room nights, please email us at [email protected] for more information. 

Gift Vouchers

For those looking for a special gift, we are happy to provide gift vouchers upon request. For inquiries, please visit To Redeem, please call or email us with your requested dates of stay.


All of our guests receive complimentary access to our pool. For your convenience, we also provide a state of the art Technogym, 24/7 in-room dining, and high speed wifi. Reservations are not required to use our recreational facilities. 


Book your breakfast, parking, pets, and room upgrades ahead of time when you book directly with View Hotels. If you forgot at the time of booking, email [email protected]. 


We are happy to arrange airport transfers for an additional fee. Should you require this service, please email us in advance to coordinate at [email protected].