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Frequently Asked Questions

COVID-19 Precautions

As guests of View Hotels, we appreciate your loyalty and confidence in us as your travel partner.

Our talented team recognizes the challenges that you may face while making travel plans. With uncertainty arising from COVID-19, our guests’ wellbeing remain our top priority. We have been sanitizing, disinfecting, polishing, and deep cleaning every area in our hotels. We are committed to the health and safety of our guests and staff and will do everything possible to look after you during your stay. There have been some changes to how we deliver our food and beverage experiences, with our focus on delivering these experiences in a safe and enjoyable manner. We apologize if any of these actions are an inconvenience during your stay, however, we are determined to follow best practices for our guests and team members to keep everyone safe and healthy.

Rooms and Common Areas

Our housekeeping teams have remained extra vigilant when it comes to maintaining the cleanliness of our rooms and common areas. Frequently trafficked spaces are cleaned and sanitized every hour by our team. This includes all door handles, elevator buttons, and other items that are frequently touched. UV-C wands are also used to regularly sterilize furniture, seats, and tables. Room seals will also be placed on every guest room door to indicate that their personal space has not tampered. All guests will be required to fill out a health and travel questionnaire upon arrival to screen for any at-risk symptoms. We are also checking temperatures at check-in to ensure the safety of our guests.

Conferences, Meetings, & Events

View Hotels will continue to offer spaces for conferences, meetings, and events. We will operate in compliance with all social distancing measures to make sure our guests are safe and remain healthy. Our events teams will work with organizers to develop a comprehensive preparedness plan to host your event with all relevant measures in place. Some of the steps we have been taking:

– Seating arrangements with at least 1.5M between each participant
– Facemasks, sanitizer, and tissues readily available
– Wipes available for iPads, pens, and all other items that multiple guests may contact
– Hand sanitizer dispensers places in all high traffic areas including event spaces
– Close monitoring of guests and staff for contact tracing in the event of a confirmed case

To learn more about how we are working with event organizers, please contact your hotel point of contact, or email us at [email protected] to get in touch.

Parking

Parking is available at each hotel. For more details on the hotel you are interested in staying at, please visit the hotel specific FAQ section.

Check in / Check out times

Check in time is 2:00PM, check out time is 12:00 PM.

For early check-in or a late check-out request, please request this during when booking your room. We will do everything possible to accommodate you during your stay but cannot guarantee as it is subject to availability.

Luggage Storage

We would be pleased to store your luggage free of charge during your stay at View Hotels.

Pets

We love our furry friends at View Hotels. Dogs are welcome at all of our properties for an added fee of $50/day. To ensure your pooch is greeted properly, please send the following information 24 hours in advance:

— Name
— Breed
— Weight

Group

If your group requires more than 10 rooms per night, we are happy to accommodate you. Please email us at [email protected] for more information.

Gift Vouchers

For the person who has everything, we offer the gift of experience. To purchase, please visit us at store.viewhotels.com. To redeem, please call or email us when you would like to book.

Facilities

On site Gym, complimentary pool access, 24/7 in-room dining, restaurant with harbour views, bar, outdoor patio and high speed wifi.

Upgrades

Book your breakfast, parking, and romance kit ahead of time and save. Be sure to check-out our enhancements before completing your booking.