COVID-19 Travel Advisory
25th September 2020
As guests of View Hotels, we appreciate your loyalty and confidence in us as your travel partner.
Our talented team recognizes the challenges that you may face while making travel plans. With uncertainty arising from COVID-19, our guests’ wellbeing remain our top priority. We have been sanitizing, disinfecting, polishing, and deep cleaning every area in our hotels. We are committed to the health and safety of our guests and staff and will do everything possible to look after you during your stay. There have been some changes to how we deliver our food and beverage experiences, with our focus on delivering these experiences in a safe and enjoyable manner. We apologize if any of these actions are an inconvenience during your stay, however, we are determined to follow best practices for our guests and team members to keep everyone safe and healthy.
We understand that challenges may arise when it comes to staying committed to your travel plans at this time. We have updated all of our cancellation policies to ensure that we are able to match the flexibility you may require to book with confidence. We are waiving all cancellation and change fees for bookings made before August 30th. To cancel or modify your reservation, please email us at [email protected] or call us at 1300 843 946 to speak with one of our guest relations specialists. For all bookings made via a 3rd party website (Booking.com, Expedia, Etc.), please contact them directly to make your change request.
Rooms and Common Areas
Our housekeeping teams have remained extra vigilant when it comes to maintaining the cleanliness of our rooms and common areas. Frequently trafficked spaces are cleaned and sanitized every hour by our team. This includes all door handles, elevator buttons, and other items that are frequently touched. UV-C wands are also used to regularly sterilize furniture, seats, and tables. Room seals will also be placed on every guest room door to indicate that their personal space has not tampered. All guests will be required to fill out a health and travel questionnaire upon arrival to screen for any at-risk symptoms. We are also checking temperatures at check-in to ensure the safety of our guests.
Conferences, Meetings, & Events
View Hotels will continue to offer spaces for conferences, meetings, and events. We will operate in compliance with all social distancing measures to make sure our guests are safe and remain healthy. Our events teams will work with organizers to develop a comprehensive preparedness plan to host your event with all relevant measures in place. Some of the steps we have been taking:
– Seating arrangements with at least 1.5M between each participant
– Facemasks, sanitizer, and tissues readily available
– Wipes available for iPads, pens, and all other items that multiple guests may contact
– Hand sanitizer dispensers places in all high traffic areas including event spaces
– Close monitoring of guests and staff for contact tracing in the event of a confirmed case
To learn more about how we are working with event organizers, please contact your hotel point of contact, or email us at [email protected] to get in touch.